Privacy policy

The short version

• We collect only what we need to send the emails you ask for and to fill personal shopping orders.
• We never sell or rent your details.
• Card details go straight to Stripe. We never see or store them.
• You can ask to see, correct or delete what we hold at any time: email hello@mainstreetdownunder.com.

What we collect and why

Newsletter. Your email address, where on the site you signed up, the consent wording you agreed to, and when you confirmed. We use it to send the emails you asked for. If you never confirm, we delete the address after 30 days.

Personal shopping orders. Your name, email address, phone number if you give one, delivery address (collected by Stripe at checkout), any note you add, and what you ordered and paid. We use it to buy, send and support your order, and we keep it as a business record.

Emails to us. Whatever you choose to include, to reply to you.

Cookies and similar storage

• Your personal shopping cart is saved in your own browser until you check out or clear it. It stays on your device until then.
• We measure page speed with Vercel Speed Insights, which does not use cookies or follow you across other sites.
• We count how often each guide is read ourselves: a tally per guide per day, with no cookies and nothing about you stored.
• People who run the site sign in with a secure session cookie. Visitors never need to sign in.

Who helps us

We use a small number of services to run the site: Stripe for payments, Resend to send email and hold the newsletter list, Supabase for our database and photo storage, and Vercel for hosting. Australia Post receives your name, address and phone number when we send an order.

Each handles data for us under its own privacy terms, and each gets only what it needs. Some of these services store or process data in the United States or elsewhere outside Australia.

How long we keep it

• Newsletter: until you unsubscribe. After that we keep only your email address and the fact that you unsubscribed, so you are never emailed again by mistake. Ask and we will delete even that.
• Unconfirmed newsletter signups: deleted after 30 days.
• Orders: at least five years, because Australian tax law requires business records to be kept that long.

Your choices and rights

• Unsubscribe with the link at the bottom of any newsletter email, or reply and ask.
• Ask to see, correct or delete your details by emailing hello@mainstreetdownunder.com. We reply within 30 days.
• We handle personal information in line with the Australian Privacy Principles. If you are not happy with how we deal with a concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Security

Everything travels over encrypted connections. Only the people who run the site can reach the admin, and they sign in with one-time email links rather than passwords. Each order page is reached through its own private link.

Children

Our guides are written for the adults planning a trip, and the newsletter and personal shopping are for adults. We do not knowingly collect details from anyone under 18.

Changes and contact

When something here changes we update this page and the date at the top. Questions about privacy go to hello@mainstreetdownunder.com.